How do I place an order?

Please submit your orders on the website or send an email to sales@coolworkwear.co.uk

 

How do I send my artwork?

We can accept files in the following formats:

PSD/Ai/EPS/TIFF/PNG

The ideal format would be RGB film, 300DPI resolution saved as a PNG with a transparent background.

 

How do I pay for my order?

Our preferred payment method is via Bacs, you can also pay via credit or debit card.

 

Can you ship direct to my customer?

Yes, we can ship direct to your customer.

 

Can you take a photo of the first print?

Due to delay this causes in scheduling our print queues there would be an additional admin charge to do this.

 

What garment can you print on?

We can print on a wide variety of garments, both cotton and 100% polyester brands.

 

Do your prices include VAT?

All prices are excluding VAT unless stated otherwise.

 

Where can you print on the garment?

We can print on the front, back, sleeve, and inside neck and nape.

 

What are your turnaround times?

Our turnaround time is approximately 5 working days after we have received artwork and payment.  If you need anything sooner please don’t hesitate to contact us, we’ll always do our best to accommodate your needs.

 

Can you provide us with a visual?

Yes but at a cost £15 each

 

Can you make the artwork for us?

All artwork must be sent to us in a print ready format, we don’t offer any artwork services.

 

Can we supply own garments?

Sorry, we are not setup to work like that.

 

Can I have multiple prints on a garment?

Yes, you can

 

Can I print copyright/trademarked images?

If you are the licence holder, you would need to provide us with documentation to confirm you are the rights holder and then we would be able to print the images for you.  If documentation is not provided and copyright/trademarked images are uploaded your account could be suspended or terminated.

 

What postage options are there?

Shipments to the UK are sent via royal mail and an array of couriers such as DPD/APC.  International orders are sent via royal mail and options are available for tracked & signed delivery as well as by courier.

 

What is your quality like?

We’ve invested over a million pounds in state of the art printing technology, enabling us to have some of the best quality and resolutions in the industry.  We’re confident you and your customers will be happy.